As of lately I'm starting to get annoyed with my cellphone insurance carrier.
Let me explain, I bought 2 years ago a LG dare. I lost it while at work last year, so I had the MRS call the insurance carrier for my Phone to get me a replacement. " I was currently working out of state and had no access to the insurance carriers number much less a phone to call them, I had to borrow a co workers phone to Call the Mrs" they tell her the Dare was discontinued and told her If I did not like the LG voyager "downgrade" of a phone they sent me I could call them up and get a LG chocolate3 touch instead.
Next day the Voyager shows up at my room, external broken screen and all. I call them using the internal screen and buttons telling them the phone was received broken, after about 20 min of doing tech support stuff to try and fix the messed up external screen, I tell the lady that I would prefer the Chocolate touch screen promised to the Mrs if I did not like this phone, she said sorry this is no longer a warranty issue and is now a tech issue and she could no longer send me a chocolate replacement. I was livid.. the next day the replacement voyager shows..
I use this one unhappily for almost a year until the charging port decides to fall off. The mrs uses thier online claims service and another busted voyager is sent, I call them back today and say " this is the 3rd Voyager in a year, Can I now get the chocolate 3 you promised last year?" She says I'm sorry sir but I only show you getting 2 of the LG under the Tech side of ur warranty and will have to have 3 returned phones before we can switch you to another make of phone. I am spitting nails at this point. I realize at this point if this phone coming works I will be stuck with the crappy thing forever.
They downgrade me to a 2 megapxl camera phone with no 3.5mm head phone jack on which none of my peripherals work, "Car charger,Usb cable,custom noise reducing headphones with Call capability. From a 3.1 megapxl multi media phone, and are seemingly making me go thru their entire stock of broken voyagers before I can get something comparable to my old dare.
Im really feeling ripped off at this point..
Yes I could go and sign another contract and get a new smart phone etc. but It's not the point.. If that's the only way to get another phone comparable to what I had before then why buy the stupid insurance?
Any one else have issues with their Phone insurance carrier?